The premier destination for premium products

TRACK YOUR ORDER

Courier Tracking Number

To ensure that you will receive the item in time, please provide us with your full address, including city, state, and region if applicable.

AFTER YOU’VE PURCHASED

When Will My Order Be Processed?
We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.

Orders will be processed within 24 hours of ordering and be shipped the next day after the processing day.

All orders are handled and shipped out from our warehouse in Germany or China. Please allow extra time for your order to be processed during holidays and sale seasons.

Shipping confirmation email
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Please check your SPAM/JUNK folders if you did not receive the email.
Shipping costs are dependent upon the weight of the package and delivery location.  Customers are responsible for customs duties and taxes for all International orders (Orders that originated from outside the EU).

Tracking
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

Delivery 

  • If you choose Germany Warehouse and your delivery address inside the EU, there will be no customs.
  • If you choose Germany Warehouse and your delivery address is outside the EU, or if you choose Chinese Warehouse:

 Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

 

CANCELLATION/CHANGES

If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders that have already been packed or shipped cannot be cancelled.

Will I Be Charged With Customs And Taxes? 

  • If you choose Germany Warehouse and your delivery address inside the EU, there will be no customs.
  • If you choose Germany Warehouse and your delivery address is outside the EU, or if you choose Chinese Warehouse:
    The prices displayed on our site are tax-free in Euros, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.